Return Policy

At D’YATT Cosmetics, your satisfaction is important to us. We want you to love every product you purchase. If something isn’t right, please review our return policy below to understand your options and how to initiate a return.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is made within 7 days of receiving your order.
  • The item is unused, unopened, and in its original packaging, with all seals, labels, and protective packaging intact.
  • Proof of purchase (order number, receipt, or confirmation email) is provided.

Items that do not meet these conditions may not be eligible for a return, refund, or exchange.

2. Non-Returnable Items

Due to the nature of cosmetic and beauty products, and for hygiene and safety reasons, the following items cannot be returned or exchanged once opened or used:

  • Lash clusters, individual lashes, and lash accessories
  • Makeup and skincare products with broken seals
  • Any item marked as “Final Sale”
  • Gift cards
  • Items purchased during clearance or promotional sales (unless defective)

If a product arrives sealed and unopened, it remains eligible for return within the stated return window.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery with:

  • Your order number
  • A clear photo or video of the item received
  • A brief description of the issue

We will review your claim promptly and offer a replacement, exchange, or full refund, depending on the situation — at no additional cost to you.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us with your order number and reason for return.
  2. Wait for return approval and instructions from our support team. Returns sent without prior approval may not be accepted.
  3. Securely package the item(s) in their original, unopened packaging.
  4. Ship the item back to the address provided by our team.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

5. Refunds

  • Approved refunds will be processed to your original method of payment within 5–10 business days after the returned item is received and inspected.
  • Original shipping fees are non-refundable, except in cases of a damaged, defective, or incorrect item.
  • You will receive an email confirmation once your refund has been processed.

6. Exchanges

We’re happy to offer exchanges for unopened, unused items within the 7-day return window, subject to product availability. To request an exchange, please follow the same process outlined in Section 4.

7. Return Shipping Costs

  • Customer-requested returns (e.g., change of mind): the customer is responsible for return shipping costs.
  • Damaged, defective, or incorrect items: D’YATT Cosmetics will cover the cost of return shipping.

We recommend using a trackable shipping method for all returns, as we are not responsible for items lost in transit back to us.

8. Late or Missing Refunds

If you haven’t received a refund after the timeframe stated above:

  1. Check your bank account or payment provider again.
  2. Contact your bank or card issuer, as processing times can vary.
  3. If you’ve done this and still have not received your refund, please contact our support team for assistance.

9. Contact Us

If you have any questions about our Return Policy, or need help with a return or exchange, please reach out to our customer support team. We’re here to help make things right.

This policy is subject to periodic updates. Please check back for the most current return and refund information.